IC University Blog

Community Banking: Achieving a High-Quality Workforce

Posted by Kevin Fread on Jun 23, 2022 2:12:42 PM

In recent years, businesses across the country have struggled to attract and retain a high-quality workforce, a trend that’s been exacerbated by a highly disruptive pandemic. Community banks are not exempt from this predicament, and, in fact, they must grapple with a unique set of challenges.

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Topics: Community Banking, Workforce, Employee Retention, Employee Recruitment

Community Banking: Create an Engaging Digital Experience

Posted by Kevin Fread on May 25, 2022 2:30:59 PM

Create meaningful, personalized, and efficient digital experiences for your prospects and customers — or they’ll take their banking business elsewhere. This is the reality of today’s financial services sector, accelerated by the trend toward a younger, more tech-savvy clientele.

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Topics: Community Banking, Digital, Digital Experience, Technology

Community Banking: Meeting and Exceeding Customer Expectations

Posted by Kevin Fread on Apr 27, 2022 9:49:00 AM

A growing segment of community bank customers want it all: both digital and in-person interactions, coupled with highly personalized banking advice based on their individual circumstances. Smarter, savvier, and more informed than ever, today’s consumers are less concerned about brand loyalty and identity — and more than willing to switch to a competitor if you’re not satisfying their needs and expectations.

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Topics: Community Banking, Customer Expectations

Community Banking: Defending Against Cybercrime

Posted by Kevin Fread on Apr 5, 2022 10:15:00 AM

Banks and other financial institutions are prime targets for cybercrime — because that’s where the money is. In fact, recent statistics show that financial service firms were hit 300 more times than other businesses. Each of these cyberattacks typically costs financial service firms millions of dollars.

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Topics: cybersecurity, Community Banking

Welcome to Our Series on Community Banking!

Posted by Kevin Fread on Feb 28, 2022 4:41:36 PM

Community banking comes with a unique set of challenges — different from other types of financial service firms. In a new blog series, I’ll be exploring several crucial business issues in community banking, as well as how they may be addressed through innovative strategies and technology. I’ll also pose key questions that can be used as a framework for moving forward.

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Topics: Community Banking