Job Summary

Ironcore, a growing managed and hosted technology services company is looking for a senior engineer to join the team. This position will be responsible for the technical management and support of our managed/hosted customers and infrastructure.

Senior engineer duties and responsibilities:

  • Assist customers with complex technical needs and planning.
  • Create, document, and escalate issues and problems according to company standards.
  • Monitor assigned tickets and tasks and provide service or escalation as necessary.
  • Provide support for escalated help desk tickets.
  • Provide desktop, server and network support.
  • Deliver technical customer support over the phone and in person.
  • Perform remote and onsite scheduled maintenance.

Qualifications and Skills

Technical Skills

  • Microsoft Windows Server 2008/2012/2016.
  • Microsoft Windows Active Directory Infrastructure.
  • Microsoft Exchange 2007/2010/2013, Microsoft Office 365, and hosted Exchange.
  • Basic understanding of networking, routers and firewalls.
  • In-depth knowledge of workstation/server hardware and software troubleshooting abilities.
  • General understanding of storage solutions.
  • Knowledge and understanding of AD, DNS, DHCP, the Internet and mail flow.

Soft Skills:

  • Strong written and excellent verbal communication skills.
  • Pleasant and professional demeanour in all client and internal communications.
  • Ability to multi-task.
  • Intellectually resourceful with sound judgment and effective decision-making abilities.
  • Independent worker and able to work effectively on daily tasks without direct supervision.
  • Strong organization skills and ability to operate efficiently throughout daily tasks.
  • Works well with clients at all levels, from executive to IT to end user.

Education and Experience:

  • Associates Degree in Computer Science/related field or equivalent experience.
  • MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred.
  • 5+ years of relevant experience in supporting complex networks and/or providing technical support.